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- BUY
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Buying with KeyHomes
Whether you’re a first time buyer, or looking for your ‘forever’ home, we will look after you.
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- SELL
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Selling with KeyHomes
Our Sales service is designed to offer as much or as little support as you like. From a simple fixed fee listing only option to a concierge style experience, we have the right package for you. All of our service options offer a single point of contact throughout.
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- RENT
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Renting with KeyHomes
We understand that renting for the first time can be a daunting prospect. That’s why our Personal Relationship Managers will guide you through the process without jargon or complication. We are transparent with our fees too, so you know exactly how much you’re paying and what it’s for.
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- LET
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Letting with KeyHomes
From first time Landlords to experienced portfolio investors, we have a simple service option for you. Unlike most agents, we make sure that with our enhanced packages you will have a dedicated Personal Relationship Manager to handle your tenancy from start to finish.
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- About Us
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About KeyHomes
We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will only employ exceptional people, who will do exceptional things every day.
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- Contact Us
Out Of Hours Service
KeyHomes operate an ‘out of hours’ service for our managed properties so that in the event of an emergency tenants are always able to contact someone.
Please note: You should only contact our ‘out of hours’ service in a genuine emergency. Contractors charge extremely high rates for out of hours work, therefore if the call out is deemed not to have been necessary or warranted then tenants can be liable for the call out charge.
Out of hours – any time outside the hours of 9am-5.30pm, Mon – Fri.
What Is An Out Of Hours Emergency?
- Serious water leaks where the leakage cannot be contained until the next working day
- Damaged caused as a result of break-in which would compromise the security of the property and contents. You must report such an incident to the police and obtain a crime reference number
- Lock malfunction (please be aware, if the locksmith decides there is nothing wrong with the lock, you may be charged for his call out).
- Serious structural damage
- If you smell gas, please call the gas emergency services on 0800 111 999
What Is Definitely NOT An Emergency?
- Appliance breakdowns – e.g washing machines, ovens etc. These should be reported the next working day.
- Tenants have locked themselves out – this is not KeyHomes/Landlord responsibility. Tenants should contact a locksmith themselves and then arrange for the correct number of new keys to be supplied to KeyHomes office. Spare keys are only availble for tenants to borrow during the normal office hours Mon-Fri 9am – 5.30pm.
- Normal central heating and boiler issues. These should be reported the next working day.
- Normal wear and tear maintenance, condensation, damp issues, pest (mice etc). These should be reported using the report a repair tool.
This puts you through to the mobile phone of our on duty property manager. If there is no answer then please leave a message and you will receive a call back as soon as someone is available.
Please note: If for any reason you are unable to reach someone then you should always act appropriately to protect yourselves and the landlord’s property from damage.